Recorded Problem Steps

This file contains all the steps and information that was recorded to help you describe the problem to others.

Before sharing this file, you should verify the following:

• The steps below accurately describe the problem.
• There is no information below or on any screenshots that you do not want others to see.

Passwords or any other text you typed were not recorded, except for function and shortcut keys that you used.

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• Review the recorded problem steps
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Problem Steps

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Problem Step 3: (5/6/2010 2:32:55 PM) User left click in "cns-wrt206-01 - Remote Desktop Connection"

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Problem Step 4: (5/6/2010 2:32:57 PM) User left click in "cns-wrt206-01 - Remote Desktop Connection"

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Problem Step 5: (5/6/2010 2:32:59 PM) User left click in "cns-wrt206-01 - Remote Desktop Connection"

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Problem Step 6: (5/6/2010 2:33:03 PM) User left click in "cns-wrt206-01 - Remote Desktop Connection"

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Problem Step 7: (5/6/2010 2:33:05 PM) User left click in "cns-wrt206-01 - Remote Desktop Connection"

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Problem Step 8: (5/6/2010 2:33:07 PM) User left click in "cns-wrt206-01 - Remote Desktop Connection"

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Problem Step 9: (5/6/2010 2:33:09 PM) User left click in "cns-wrt206-01 - Remote Desktop Connection"

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Problem Step 10: (5/6/2010 2:33:10 PM) User left click in "cns-wrt206-01 - Remote Desktop Connection"

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Problem Step 11: (5/6/2010 2:33:11 PM) User left click in "cns-wrt206-01 - Remote Desktop Connection"

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Problem Step 12: (5/6/2010 2:33:17 PM) User mouse wheel down in "cns-wrt206-01 - Remote Desktop Connection"

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Problem Step 13: (5/6/2010 2:33:21 PM) User left click in "cns-wrt206-01 - Remote Desktop Connection"

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Problem Step 14: (5/6/2010 2:33:23 PM) User left click in "cns-wrt206-01 - Remote Desktop Connection"

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Problem Step 15: (5/6/2010 2:33:39 PM) User left click in "cns-wrt206-01 - Remote Desktop Connection"

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Problem Step 16: (5/6/2010 2:33:41 PM) User left click in "cns-wrt206-01 - Remote Desktop Connection"

Additional Details

The following section contains the additional details that were recorded that can help find a solution for your problem.

These details help accurately identify the programs and UI you used while recording the problem steps.

This section may contain text that is internal to programs that only very advanced users or programmers may understand.

Please review these details to ensure that they do not contain any information that you would not like others to see.

Recording Session: 5/6/2010 2:32:50 PM - 2:33:51 PM Problem Steps: 16, Missed Steps: 0, Other Errors: 0 Operating System: 7600.16539.amd64fre.win7_gdr.100226-1909 6.1.0.0.2.4 Problem Step 1: User left click on "cns-wrt206-01 - Remote Desktop Connection (push button)" Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE UI Elements: cns-wrt206-01 - Remote Desktop Connection, Running applications, Running applications, MSTaskListWClass, Running applications, MSTaskSwWClass, ReBarWindow32, Shell_TrayWnd Problem Step 2: User keyboard input in "cns-wrt206-01 - Remote Desktop Connection" [...] Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 3: User left click in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 4: User left click in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 5: User left click in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 6: User left click in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 7: User left click in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 8: User left click in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 9: User left click in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 10: User left click in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 11: User left click in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 12: User mouse wheel down in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 13: User left click in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 14: User left click in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 15: User left click in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass Problem Step 16: User left click in "cns-wrt206-01 - Remote Desktop Connection" Program: Remote Desktop Connection, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, MSTSC.EXE, MSTSC.EXE UI Elements: Input Capture Window, IHWindowClass, UIContainerClass, cns-wrt206-01 - Remote Desktop Connection, UIMainClass, ATL:000007FEED533B60, TscShellAxHostClass, cns-wrt206-01 - Remote Desktop Connection, TscShellContainerClass